Frequently Asked Questions

Find answers to all your queries about our service.

What is the minimum opening balance?

The minimum opening balance depends on the account type. For most savings accounts, it’s UGX 10,000 or equivalent in local currency. Business and premium accounts ...
What interest do I earn on my savings?

Our savings accounts earn interest between 3% and 6% annually, depending on your average balance and the account tier.
How do I access my bank statements?

You can receive monthly statements by email or download them anytime through our mobile and internet banking platforms
Can I bank at any of your branches across East Africa?

Yes. Our customers can access services from any of our partner branches in Uganda, Kenya, Tanzania, and Rwanda, with seamless cross-border support.

Is online and mobile banking secure?

Absolutely. We use strong encryption, biometric login options, and 2-factor authentication to ensure the highest level of security for your transactions.
How do I reset my online banking password?

You can reset your password directly via the login page or contact customer care to guide you through a secure verification process.
What documents do I need to open an account?

You’ll need a valid national ID or passport, a passport-sized photo, and proof of residence such as a utility bill or tenancy agreement.
Do you offer loans or credit facilities?

Yes. We offer personal loans, business financing, and agricultural credit facilities with competitive interest rates and flexible repayment options.

Faq’s