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Customer Experience (Reports to Rose Atieno)
Customer Experience Officer
Kampala, Uganda
Job Description
Support the development and implementation of customer feedback systems and service recovery strategies. You will work closely with front-line staff to uphold high service standards and improve the overall customer journey.Responsibilities
- Bachelor’s degree in Business, Marketing, or related field
- Minimum 2 years of experience in a customer-facing role, preferably in banking
- Strong communication and conflict-resolution skills
Requirements
- Age :28+
- Pronoun :Male / Female
- Education :Bachelor’s Degree in Related Field
- Experience :1-3 Yrs
- Skills :Something Related this Job